Privacy Policy

1Introduction

rq999 (referred to as "we", "us", or "our") is committed to protecting the privacy and security of all players who use our online gaming platform at rq999.bet. This Privacy Policy explains what personal information we collect from you, how we use it, who we may share it with, and the rights you have over your data.

By registering an account and using the rq999 platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we encourage you to discontinue use of the platform and contact our support team with any questions.

This policy applies to all services offered through rq999.bet including cricket betting, live casino, slots, crash games, and any other games or features accessible to players from Bangladesh and other permitted regions.

2Information We Collect

To provide you with a secure, personalized, and enjoyable gaming experience, rq999 collects the following categories of information:

• Registration Data: Full name, date of birth, email address, mobile phone number (bKash/Nagad/Rocket-linked if provided), and preferred username collected when you open an account.
• Identity Verification (KYC): Government-issued National ID (NID), passport, or driving licence details required to verify your identity and comply with responsible gaming obligations.
• Financial Data: Deposit and withdrawal transaction records, payment method references (e.g. bKash wallet IDs, Nagad numbers, Visa/Mastercard partial card numbers), and account balance history for audit purposes.
• Usage and Gameplay Data: Games played, betting history, session duration, device type, operating system, browser type, and IP address collected to improve service quality and ensure platform security.
• Communication Data: Records of your correspondence with our customer support team including chat transcripts, email threads, and support ticket history maintained for quality assurance.

We collect only the minimum amount of personal data necessary to fulfil the stated purposes. We do not collect sensitive categories of data such as racial or ethnic origin, health information, or religious beliefs unless explicitly required for identity verification under applicable regulations.

3How We Use Your Information

rq999 uses the personal information we collect for the following clearly defined purposes:

• To create and manage your account, verify your identity, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintain your gaming history.
• To provide, maintain, and improve our gaming platform, including personalizing game recommendations based on your preferences and playing history.
• To enforce our Terms & Conditions, detect and prevent fraud, money laundering, and other illegal activities, and to comply with applicable laws and regulatory requirements.
• To send you transactional notifications (account confirmations, deposit receipts, withdrawal alerts) and, where you have opted in, promotional offers tailored to the Bangladesh market such as BPL season bonuses and Eid special promotions.
• To support responsible gaming by monitoring playing patterns that may indicate problem gambling, and to enforce self-exclusion or deposit-limit requests made by players.
• To conduct internal analytics, research, and reporting that help us understand platform usage trends, improve customer experience, and make data-driven product decisions.

4Cookies and Tracking Technologies

rq999 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how you interact with our website, and deliver relevant content. A cookie is a small text file placed on your device when you visit rq999.bet.

We use the following types of cookies on rq999.bet:

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security tokens that protect your account from unauthorized access. These cannot be disabled.
• Analytics Cookies: Help us understand how players navigate the platform, which games are most popular, and where users encounter difficulties. Data collected is aggregated and anonymized.
• Preference Cookies: Remember your settings such as chosen language (English or Bengali), display preferences, and game filters so you do not need to reconfigure on each visit.

You may control cookie settings through your browser preferences. Please note that disabling essential cookies may affect platform functionality. Continued use of rq999.bet after reviewing this notice implies acceptance of our cookie practices.

5Data Sharing and Third Parties

rq999 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing use. We may share your information only in the following limited circumstances:

• Service Providers: Trusted payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC verification providers, fraud detection partners, and IT infrastructure suppliers who process data strictly on our behalf under confidentiality agreements.
• Legal Obligations: When required by applicable law, court order, or lawful request by government authorities, we may disclose your personal data to the extent strictly necessary to comply with such obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of rq999's assets, personal data held by us may be transferred to the acquiring entity. We will notify affected users in advance of any such transfer.

Any third party that receives data from rq999 is contractually obligated to handle it in accordance with applicable data protection principles and may only use it for the specific purpose for which it was shared.

6Data Security

rq999 takes the security of your personal information seriously. We implement a combination of technical and organizational measures designed to protect your data against unauthorized access, accidental loss, alteration, disclosure, or destruction.

Our security measures include 256-bit SSL encryption for all data transmissions, secure data storage systems with access controls limited to authorized personnel only, regular internal security audits, intrusion detection systems, and two-factor authentication (2FA) options for player accounts. Payment data is processed by PCI DSS-compliant payment partners and is never stored in raw form on our servers.

While we take every reasonable precaution to safeguard your personal data, no digital system is completely impervious to risk. In the event of a data breach that may affect your rights, we will notify you promptly in accordance with applicable notification obligations.

7Data Retention

rq999 retains your personal data for as long as your account remains active and for a reasonable period thereafter as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Financial and KYC records are retained for a minimum period required by applicable anti-money laundering (AML) regulations. After the applicable retention period has expired and there is no legitimate legal or operational reason to retain your data, wewill securely delete or anonymize your personal data so that it can no longer be associated with you.

8Your Rights

As a player registered with rq999, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team using the details provided at the end of this policy.

• Right of Access: You may request a full copy of the personal data we hold about you, free of charge, within a reasonable response period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will cease such processing upon receipt of your objection.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We aim to respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and we will inform you of any such extension. There is no fee for exercising your data rights unless requests are manifestly unfounded or excessive.

9Third-Party Links

rq999.bet may contain references to third-party services such as payment partners (bKash, Nagad, Rocket) and game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming). These third-party services operate under their own independent privacy policies, and rq999 has no control over, and accepts no responsibility for, their data practices.

We encourage you to review the privacy policies of any third-party service you interact with through our platform before sharing any personal information with them.

10Children's Privacy

rq999 is strictly an adult gaming platform. Our services are intended solely for individuals aged 21 and above. We do not knowingly collect, process, or store personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor under your care has registered on rq999.bet or provided us with personal data, please contact us immediately at [email protected] so that we can take prompt action to delete the relevant data and close the account.

We may use technical measures such as age verification prompts during registration to reduce the risk of underage access to the platform. However, we also rely on parents and guardians to monitor the online activities of minors in their care.

11Changes to This Policy

rq999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable laws, or regulatory requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active account holders by email or through a prominent notice on the platform.

Your continued use of rq999.bet following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way rq999 handles your personal data, our dedicated support team is available to assist you. We are committed to resolving privacy-related queries promptly and transparently.