Terms & Conditions

1 Introduction & Acceptance of Terms

Welcome to rq999, Bangladesh's trusted online gaming destination. These Terms and Conditions govern your access to and use of the rq999 platform, including all games, promotions, payment facilities, and support services available at rq999.bet. By registering an account or accessing the platform in any way, you confirm that you have read, understood, and agree to be fully bound by these terms. If you do not agree with any part of these conditions, you must not use the rq999 platform.

rq999 reserves the right to update or amend these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with a revised effective date. Continued use of the platform following any such update constitutes your acceptance of the revised terms.

2 Eligibility & Registration

To register and use rq999, you must meet all of the following eligibility criteria at the time of registration and throughout your use of the platform:

• You must be at least 21 years of age. rq999 is strictly for adults aged 21 and above, in line with responsible gaming standards.
• You must be the sole owner of the account and must provide accurate, current, and complete registration information at all times.
• You must not be accessing the platform from a jurisdiction where online gambling is prohibited.
• You must not already have an existing active rq999 account. Only one account per person is permitted.

rq999 may, at its sole discretion, decline to register any applicant or terminate any existing account found to be in violation of these eligibility requirements. Providing false information during registration is grounds for immediate account suspension.

3 Account Security & Responsibilities

You are solely responsible for maintaining the confidentiality of your rq999 login credentials, including your username and password. rq999 strongly recommends that you use a unique, complex password that is not used on any other platform and that you do not share your login details with anyone.

• You must notify rq999 support immediately if you suspect any unauthorized access to your account.
• rq999 will not be liable for any losses arising from unauthorized account access due to a failure to maintain the security of your login details.
• Account sharing, selling, or transferring ownership to another individual is strictly forbidden and will result in immediate suspension.
• Players must keep their registered contact details, including phone number and email address, up to date at all times.

4 Deposits, Withdrawals & Payment Methods

rq999 supports a range of trusted payment methods that are widely used by players in Bangladesh. Deposits and withdrawals can be made using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and major debit or credit cards including Visa and Mastercard. All transactions are processed under SSL-encrypted connections for maximum security.

The following conditions apply to all financial transactions on rq999:

• The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000 unless otherwise stated in a specific promotion.
• Withdrawals will only be processed to the same payment method used for deposit, subject to KYC verification.
• rq999 reserves the right to request identity verification documents before processing any withdrawal. Failure to provide documents within 7 days may result in withdrawal cancellation.

5 Bonuses, Promotions & Wagering Requirements

rq999 offers a variety of bonuses and promotional offers to both new and existing players. All bonuses, including the welcome bonus, reload bonuses, free spins, and cashback promotions, are subject to these Terms and Conditions as well as any specific terms attached to the individual promotion.

Players must be aware of the following key bonus rules:

• All bonuses carry wagering requirements (rollover) that must be completed before withdrawal of bonus funds or winnings derived from bonus funds.
• rq999 reserves the right to void any bonus and related winnings if fraudulent activity, multi-accounting, or bonus abuse is detected.
• Bonuses cannot be combined with other offers unless the specific promotion explicitly states otherwise.
• Free spins winnings are credited as bonus funds and are subject to the applicable wagering requirements unless stated otherwise.

6 Gameplay Rules & Fair Play Policy

rq999 is committed to providing a fair and transparent gaming environment. All games available on the rq999 platform — including cricket betting markets, live casino tables, slots, and crash games — operate according to published game rules and certified RNG or live-dealer systems. Players are responsible for understanding the rules of any game before placing wagers.

Any attempt to manipulate game outcomes, exploit software bugs, use automated bots, or engage in collusion with other players is strictly prohibited. rq999 employs active monitoring systems to detect and prevent fraudulent gameplay. Accounts found engaging in such behavior will be suspended and any associated winnings forfeited.

7 Prohibited Activities

The following activities are strictly prohibited on the rq999 platform. Engaging in any of these activities may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities:

• Money laundering, fraud, or any other illegal financial activity conducted through the rq999 platform.
• Opening multiple accounts (multi-accounting) with the intention of exploiting bonus promotions or circumventing account restrictions.
• Using software, scripts, bots, or third-party tools to gain an unfair advantage over other players or to automate gameplay.
• Any form of collusion, match-fixing, or coordinated betting to manipulate outcomes, including cricket or sports betting markets.

rq999 reserves the right to investigate any account for suspicious activity at any time, and to freeze account balances pending investigation. The outcome of any investigation is final and binding.

8 Intellectual Property

All content available on the rq999 platform, including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, and software, is the property of rq999 or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, transmit, display, or commercially exploit any part of this content without the prior written consent of rq999.

Third-party trademarks, game names, and provider logos (including those of Pragmatic Play, Evolution Gaming, NetEnt, Spribe, and Ezugi) remain the property of their respective owners and are used on the rq999 platform under license or for descriptive identification purposes only.

9 Limitation of Liability

rq999 provides its platform on an "as is" and "as available" basis. While we make every effort to ensure that the platform is available, accurate, and free from error, we cannot guarantee uninterrupted or error-free service at all times. rq999 shall not be held liable for any losses, damages, or claims arising from platform downtime, technical errors, incorrect information supplied by third parties, or actions taken outside our control.

To the maximum extent permitted by applicable law, rq999's total liability to any player in respect of any claim shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

10 Privacy & Data Protection

rq999 is committed to protecting your personal data. The collection, storage, and use of your personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions. By using rq999, you consent to the data practices described in our Privacy Policy. We collect only the data necessary to operate your account, process transactions, and deliver a safe gaming experience. Key data protection practices include:

• All data transmitted between your device and rq999 servers is protected by SSL encryption.
• rq999 will never sell, rent, or share your personal data with unauthorized third parties for marketing purposes.
• Players may request deletion or correction of their personal data by contacting rq999 support at [email protected].

11 Amendments & Termination

rq999 reserves the right to amend, suspend, or terminate any part of its service, including individual games, promotions, payment methods, or account features, at any time and for any reason. Where possible, rq999 will provide reasonable advance notice of significant changes. Continued use of the platform after notice of changes constitutes acceptance of the updated terms.

rq999 may terminate or suspend a player's account without prior notice if there is evidence of a breach of these Terms and Conditions, fraudulent activity, or any conduct deemed harmful to other players or to the integrity of the platform. Upon termination for cause, any bonus balances will be forfeited. Real money balances may be returned at rq999's discretion following investigation.

12 Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with applicable laws. rq999 makes no representations regarding the legality of online gambling in your jurisdiction. It is your sole responsibility to ensure that your use of the rq999 platform complies with all laws applicable in your location before registering or placing any wagers.

Any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, or the use of the rq999 platform, shall be submitted to rq999 customer support in the first instance. rq999 aims to resolve all disputes within 30 business days of receipt. If a dispute cannot be resolved informally, both parties agree to submit to binding arbitration. Players in Bangladesh may contact our support team at [email protected] at any time.